Police Dispatcher

Police Dispatchers in the Police Department perform highly responsible duties in backing up police officers in the field. They receive, evaluate and transmit telephone and radio calls, obtain and record all information regarding type of emergency or incident, exact location and other pertinent information; dispatch personnel and equipment according to standard operational procedure; monitor mutual aid radio channels; keep supervisor informed of general activities and emergency calls or situations; maintain radio contract with all field units; maintain accurate records of requests for service and other departmental activities; may send and receive teletype messages; may perform clerical work for administrative personnel including typing forms, reports and correspondence; may act as receptionist; may instruct other personnel in the techniques and use of the department's communication equipment. (Details of the essential duties are on file in the Human Resources Department.).

Normally, Police Dispatching requires duty 24 hours a day, seven (7) days a week. Dispatchers may be required to work weekends and different shifts on a rotating basis.

Salary

National City Police Dispatcher: $43,210 - $52,522

Eligibility Requirements

• Graduation from high school; two (2) years of responsible clerical, public information and/or emergency service, including radio and telephone communications work.
• Possession of an approved certificate, less than one (1) year old, indicating the ability to type at a net rate of 35 words per minute is required.

Selection Process

Applications are being accepted on a continuous basis from candidates who have taken and passed the 911 Dispatcher Performance Examination with a score of 48.0 points or higher. The San Diego Area Public Safety Dispatcher Testing Consortium exams are conducted during the months of January, May and September of each year.

Applications are screened and interviews are scheduled periodically as they become necessary. Applicants who have been certified to have taken and passed the Public Safety Dispatcher Examination and found most qualified will be invited to an oral examination to determine placement on the eligibility list, which will be valid for one (1) year. An extensive background investigation, including fingerprinting, psychological evaluation, voice stress recognition and/or polygraph test, alcohol/drug screening and a thorough medical examination will be required for finalists prior to hire.

Contact Information

If you have further questions about the hiring process, please contact anyone in the Recruiting/Background Division Monday-Thursday, 0600-1600 hours:

Sergeant Robert Rounds / Tel. 619-336-4508 / rrounds@ci.national-city.ca.us
Detective Manny Gonzales / Tel. 619-336-4357 / mgonzales@ci.national-city.ca.us

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